Rocket Surgery

Treble Cone is an industry-leading mountain resort here in the Southern Hemisphere, there’s no doubt about it. We are justly proud of the quality of the services we provide to all of our guests – whether in the café, the car park, the lift lines, or in lessons with our award-winning Snow Sports School, and that doesn’t even take into account the incredible terrain we have at our disposal. One of the more challenging aspects of working here, however, is that we are only open for about four months of the year. Combine that short season with the fact that the overwhelming majority of the resort staff comes from overseas, and it means that at this time of year, in the weeks before we open to the public for skiing and riding, there is an awful lot of work to be done. It wouldn’t be an exaggeration to say that we get fully up to speed from a standing start in a matter of just a few weeks. The metaphor that I’ve been kicking around is that it’s like getting a Ferrari ready for Le Mans after it’s been sitting on blocks in the front yard over a Vermont winter.

There are many, many details that we need to get right in order to set our Snow Sports School in motion in a way that meets our expectations for excellence. Policies have to be articulated and the processes of scheduling, selling, setting up, organizing and executing ski and snowboard lessons have to be ironed out in ways that are consistent with our ethos of guest service. Schedules and systems need to be established, uniforms issued, passes provided, and the staff must be trained and joined together into a cohesive team of professionals. It’s a bit of a mad rush, but it is a forced reevaluation of our priorities and our philosophy which in the end is rewarding to those of us responsible for setting the tone and running the business.

At the end of the day, as I always like to point out, our jobs are about sharing our mountain, our passion, and our sports with all comers. It may not always be easy but, as an Italian colleague of mine in Vermont so aptly pointed out to me a few years ago, “it’s not rocket surgery”. Our lifties, baristas, patrollers, ticket sellers, parking attendants, groomers, snowmakers and, yes, instructors are all pros, we’re all anxious, and we’re all excited. Treble Cone has more pre-opening snow than we’ve had in several years, and it is, without qualification, going to be a great season.